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Sold used goods as new refuses to refund

1.9
NZXT - Sold used goods as new refuses to refund
NZXT - Sold used goods as new refuses to refund
NZXT - Sold used goods as new refuses to refund
NZXT - Sold used goods as new refuses to refund
NZXT - Sold used goods as new refuses to refund
Bought the H1 mini PC after it had been out of stock for months. When it arrived it had someone else's cables and documentation from another build. The PC booted once and never again. Sent it back immediately. NZXT kept it for two weeks with no communication and shipped it back still broken. Discovered that they had sent me a used PC that was either a return or a loaner for a YouTuber to review. The PC also had the old spec from when it was first launched even though they had advertised it with different components. Even though they lied, i gave them one more chance to make it right and keep my money. I asked for a completely new build vs the used PC they sent. They refused and said they would give me a FULL refund. Then they refused to send a return label because they didn't send the proper packing materials when they sent it back. At that point i had been dealing with them for over a month and disputed the charges on my credit card. then they sent a label. I returned the PC and they disputed my credit card dispute and somehow told my credit card company that i did purchase the PC. which wasn't the dispute. The charges were reversed in their favor AFTER they received the defective PC. I disputed again and they are still fighting with me even after the PC has been returned and acknowledged to be in their possession. DO NOT DEAL WITH NZXT. This company is awful. Build it yourself or ask a friend to help you build a new computer. I still haven't gotten my money back and I have been dealing with this issue since JUNE

User's recommendation: DO NOT DO BUSINESS WITH NZXT.

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ID
#2181957 Review #2181957 is a subjective opinion of poster.
Location
Industry, California
Pros
  • Good design
Cons
  • Falsely advertised products
  • Poor customer service
  • No morals
Loss
$2300
Preferred solution
Full refund

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